Account Manager (SaaS Sales)

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Requirements:

• 2+ years of Account Management/Technical Sales/Customer Success experience.
• Successful sales experience at a SaaS company strongly preferred.
• Experience managing renewals and upsells required.
• Experience with Salesforce required.
• Experience supporting or working with technical products.
• Ability to manage customers with diverse and complex needs.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• High technical aptitude and interest in learning new technologies.
• Strong business acumen.
• Ability to juggle competing demands and priorities.
• Team-oriented with strong relationship-building abilities.
• Demonstrable ability to meet/exceed Sales targets.
• Understanding of managing churn and renewing long-term agreements.

Responsibilities:

• Develop and manage client portfolios with a deep knowledge of the customer’s business goals and success criteria.
• Build and foster relationships with customers.
• Increase penetration for business relevant products and service offerings for clients.
• Consult with customers to ensure alignment and maximize value.
• Act as a liaison between the customer and other teams to prioritize issues and present new opportunities.
• Manage customer subscriptions to ensure high retention and mitigate churn risk.
• Identify and execute growth opportunities tied to upsell, cross-sell, and expansion.