Director of Customer Success (K-12)

Posted 2024-10-26

💎 Seniority level: Director, 8+ years of school partnership, account management, or sales experience, with a minimum of 5+ years in the K-12 Education sector preferred.

📍 Location: New Jersey, New York, Connecticut

🔍 Industry: School-based mental health solutions

🏢 Company: Effective School Solutions

⏳ Experience: 8+ years of school partnership, account management, or sales experience, with a minimum of 5+ years in the K-12 Education sector preferred.

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Bachelor’s degree required.
8+ years of experience in school partnership, account management, or sales, with preferably 5+ years in K-12 education.
Strong presentation and negotiation skills.
Proven experience in account management or customer success, preferably in education or mental health.
Good understanding of mental health interventions in educational settings.
Excellent communication and interpersonal skills.
Ability to analyze data and generate actionable insights.
Strong organizational and project management skills.
Effective listening skills.
Ability to travel within the region as required.

Responsibilities:

Serve as the primary point of contact for account success and renewal for a portfolio of school districts, ensuring high client satisfaction and retention.
Build and maintain relationships with key stakeholders, including district administrators and clinicians.
Oversee implementation of mental health support programs and evaluate their effectiveness using data and analytics.
Collaborate with clinical leadership to develop strategies for program improvement and expansion.

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