Customer Success Associate
29000 - 40000 EUR per year
Location:Malta
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingPresentation skillsWritten communicationVerbal communication
Requirements:
Bachelor's Degree in Business, Data Analytics, Sports, or a similar field. 2+ years of relevant work experience in a customer experience position, ideally in a B2B company. Strong written and verbal communications/presentation skills. Ability to comprehend client inquiries and convey solutions on the fly. Understanding of sports betting and fluency in sports betting odds. Passion and knowledge of the NBA, NFL, MLB, NHL, and NCAA Basketball + Football. Results-driven work ethic – focused on improving processes and results. Availability to work flexible schedules, including nights, weekends and/or holidays.
Responsibilities:
Establish yourself as an expert and communicator of Swish's products and services. Manage day-to-day inbound client inquiries over Slack, email and video conferencing. Identify customer pain points and proactively reach out with solutions for clients. Communicate relevant inquiries and tasks with Swish Trading, Product, Engineering and Data Science teams.
