Customer Service ( Remote )

Posted 2024-10-25

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💎 Seniority level: Entry, Previous experience in customer support, client services, sales, or a related field

📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support, client services, sales, or a related field

🪄 Skills: Communication SkillsMicrosoft Excel

Requirements:

Previous experience in customer support, client services, sales, or a related field.
Excellent communication skills over phone and other platforms.
Basic computer skills and experience.
Ability to multitask effectively.
Excellent time management and prioritization skills.
Capability to actively listen, relay information, and respond to concerns.
Strong customer focus for positive experiences.

Responsibilities:

Answer client inquiries and provide product information.
Listen actively to understand customer needs.
Strive to resolve customer issues effectively and empathetically.
Manage incoming calls, emails, and other forms of communication.
Record and organize customer interactions and account changes.
Up-sell products when appropriate.
Schedule callbacks to address customer needs.

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Customer Service ( Remote )

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