Customer Service Agent (Active Pooling)

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Requirements:

• Prior experience in a customer service role, preferably in a remote or night shift setting.
• Experience with CRM software and customer support tools.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and troubleshooting abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Comfortable using various communication platforms and remote work tools.
• High school diploma or equivalent; a degree in a related field is a plus.

Responsibilities:

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.
• Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Document customer interactions and issue resolutions in our CRM system.
• Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
• Collect and relay customer feedback to relevant departments for continuous improvement.
• Work closely with team members and supervisors to ensure a seamless customer service experience.