Customer Service Agent (Active Pooling)
J
JWay GroupBusiness solutions
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Prior experience in a customer service role preferred
- Required Skills
- Communication SkillsAnalytical SkillsCollaboration
Requirements
- Prior experience in a customer service role, preferably in a remote or night shift setting.
- Experience with CRM software and customer support tools.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and troubleshooting abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Comfortable using various communication platforms and remote work tools.
- High school diploma or equivalent; a degree in a related field is a plus.
Responsibilities
- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.
- Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Document customer interactions and issue resolutions in our CRM system.
- Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
- Collect and relay customer feedback to relevant departments for continuous improvement.
- Work closely with team members and supervisors to ensure a seamless customer service experience.
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