Customer Support Representative

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Requirements:

• Strong command in English (both written and spoken).
• Preferably 1+ year of proven experience in a customer service role, particularly in a sales environment.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Has a growth mindset willing to learn about new products and technologies.
• Ability to work efficiently both independently and collaboratively, with an ambition to reach targets.
• Experience in the SaaS industry is desirable.

Responsibilities:

• Serve as the first point of contact for customers via phone, email, and chat.
• Respond to customer inquiries and provide accurate information about products and services.
• Upsell and cross-sell products based on customer needs.
• Meet or exceed monthly sales targets and KPIs.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with sales team members to improve customer satisfaction and drive revenue growth.
• Continuously learn about products and services to provide optimal customer experience.