🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer service
Requirements:
Multi-channel help desk experience (voice, email, SMS) with direct consumer interaction; Zendesk experience is a plus.
Home office setup with consistently stable wifi and strong upload/download speeds.
Experience in customer-facing healthcare roles, helping patients navigate the healthcare system.
Experience in remote patient monitoring support is a plus.
Previous metrics-driven work experience.
Active Medical Assistant Certification is a plus.
Experience working with Medicare patients.
Strong problem-solving and troubleshooting abilities.
Previous remote work experience.
Ability to represent Cadence positively and contribute to a supportive culture.
Willingness to receive and provide constructive feedback.
Ability to identify trends proactively with suggestions or solutions.
Eagerness to continue learning and personal growth.
Responsibilities:
Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing timely solutions.
Educate customers on the features, functionalities, and benefits of Cadence technology products and services to maximize medical device usage.
Conduct follow-up communication with customers to ensure issue resolution, gather feedback, and provide additional assistance as necessary.
Escalate patient concerns to appropriate care delivery teams for addressing complex issues promptly.