Technical Support Engineer

Posted 2024-10-21

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💎 Seniority level: Junior, 2+ years

📍 Location: USA

💸 Salary: 81000 - 110000 USD per year

🔍 Industry: SaaS

🏢 Company: Automox

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: PythonSQLBashCollaborationProblem Solving

Requirements:

2+ years of experience in Technical Support or IT roles.
Excellent problem-solving skills to diagnose root causes and find solutions.
Ability to support Windows, Mac OS, and Linux devices.
Knowledge of package managers and update processes across OS.
Experience reading and troubleshooting SQL, Powershell, Bash, or Python.
Knowledge of API scripts (Rest and Swagger).
Familiarity with antivirus solutions and EPP interaction.
Basic understanding of proxies and firewalls.
Experience with JAMF, WSUS, SCCM, or MDMs.
Ability to read JSON files.
Effective communication in technical and non-technical contexts.
Experience managing difficult customer interactions.
Desirable experience with AWS IaaS.

Responsibilities:

Engage with customers via web or video for assistance.
Diagnose and troubleshoot technical issues.
Test issues to replicate and verify solutions.
Report product defects to Engineering.
Provide timely feedback to customers.
Document all interactions in Support tools.
Author customer-facing knowledge base content.
Support new features and technologies.
Provide after-hours on-call support for critical issues.
Manage small projects as assigned.

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Technical Support Engineer

Requirements:

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