Support Engineer

Posted 2024-10-21

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💎 Seniority level: Junior, 2+ years

📍 Location: United States, EST, NOT STATED

🔍 Industry: Marketing intelligence / E-commerce

🏢 Company: Northbeam

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SQLHTMLJavascriptCollaborationJavaScriptDocumentation

Requirements:

Bachelor's Degree or similar experience preferred but not required.
2+ years of software engineering or support engineering experience.
Proficiency in writing and editing SQL queries.
Basic knowledge of JavaScript and HTML.
Experience with web-based APIs.
2+ years of experience in customer interactions.
Ability to translate technical concepts into easy-to-follow documentation.

Responsibilities:

Act as the first line of support for technical issues raised by customers through support tickets or channels.
Assist customers in integrating the analytics product into their e-commerce infrastructure.
Resolve issues by analyzing implementations and escalating to engineering when necessary.
Work through customer data discrepancies to ensure accuracy.
Continuously improve documentation for better self-service capabilities.

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