Record Retrieval Support

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Requirements:

• Proven work experience as an Account Manager, Key Account Manager, Junior Account Manager or similar role.
• Ability to communicate, present and influence stakeholders at all levels.
• Solid experience with MS Office, especially MS Excel and PowerPoint.
• Experience delivering client-focused solutions.
• Proven ability to manage multiple account projects with attention to detail.
• Excellent listening, negotiation and presentation skills.
• Strong verbal and written communication skills.

Responsibilities:

• Serve as the lead point of contact for all client requirement matters.
• Build and maintain strong, long-lasting client relationships.
• Prepare project plans for successful execution of client projects.
• Ensure timely and successful delivery of solutions according to client needs.
• Communicate progress of project initiatives to stakeholders.
• Develop processes to meet client expectations.
• Forecast and track key account metrics.
• Prepare reports on project progress.
• Initiate early warnings for projects expected to fall behind on SLAs.
• Collaborate with teams to meet delivery goals.
• Assist with challenging client requests and conduct training.
• Liaise with the Product Solutions Team for platform issues.
• Represent the Operations Team on client calls.
• Prepare weekly project trackers and identify areas of improvement.