Field Service Technician - Houston, TX

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Requirements:

• Up to 1-year experience in a similar role in a technical environment.
• Diploma or Bachelor's in Electrical Engineering/Computer Hardware and Software is advantageous.
• Strong understanding of electrical systems and robotic technologies.
• Excellent troubleshooting and problem-solving skills.
• Effective communication skills to explain technical issues to non-technical users.
• Proficiency in using ticketing systems like Freshdesk and Jira.
• Ability to work independently and as part of a team.
• Customer-oriented attitude with a focus on high-quality service.

Responsibilities:

• Address and resolve complex issues escalated by Product Support Specialists.
• Follow the escalation matrix for unresolved issues to hardware and software teams.
• Utilize electrical wiring diagrams to troubleshoot issues.
• Diagnose technical issues involving robotic machines, including Fanuc Arms and network connections.
• Read device logs to identify and resolve problems.
• Review and implement changes related to the remote monitoring system.
• Manage onsite inventory and perform physical audits.
• Create and update the ticketing tool daily.
• Conduct preventative maintenance on robotic systems.
• Travel to different sites for customer support.
• Serve as the primary point of contact for on-site customer interactions.