Technical Network Lead

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Requirements:

• Master’s/Bachelor’s degree in Information & Computer Science, Statistics or a related quantitative discipline.
• 5+ years of technical hands-on networking support experience.
• 5+ years of experience leading and managing teams.
• 5+ years of IT operational delivery support experience.
• 5+ years of customer service and leadership experience.
• 2+ years of experience in migrating on-premises workloads to public cloud.
• Strong understanding of infrastructure and networking.
• Strong troubleshooting skills in both cloud and on-premise environments.
• Experience in ITIL disciplines and managing conflicts.
• Proven track record in a large-scale enterprise environment with excellent problem-solving skills.

Responsibilities:

• Manage the end-to-end delivery of network services to clients, ensuring timely implementation and customer satisfaction.
• Provide Level 3 troubleshooting support for both cloud and on-premise networks.
• Lead technical network projects from planning through implementation.
• Act as technical authority, guiding the network team and clients.
• Design and manage cloud-based network solutions, optimizing performance and cost-efficiency.
• Build and maintain vendor relationships, ensuring adherence to service level agreements.
• Oversee network incident management, including root cause analyses for future prevention.
• Foster a culture of continuous improvement in networking services.