Manager, Strategic Account Manager - Remote

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Requirements:

• Bachelor's degree from a four-year college or equivalent experience.
• Minimum of three years of experience in customer support and/or sales role.
• Experience in the Pharmaceutical industry and with Brand Teams is essential.
• Project Management, HUB Operations, or Specialty Pharmacy Operations experience preferred.
• Technical skills are a must.
• Good verbal and written communication skills required.
• Strong listening and problem-solving skills.

Responsibilities:

• Forms strategic partnerships with clients to understand business goals and infrastructure.
• Acts as an advisor to clients and colleagues.
• Presents new ideas and solutions to upsell products and services.
• Develops client relationships through regular communication about service quality.
• Collaborates with Client Services to resolve support issues.
• Ensures high client satisfaction through effective service delivery.
• Primary point of contact for sales and service issues.
• Participates in client reviews and planning meetings as needed.
• Monitors project milestones and tracks progress.