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Senior Strategic Account Manager - Remote - HUB and Pharma ( as a client

Posted 2024-10-20

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💎 Seniority level: Senior, Minimum three years

📍 Location: United States

🔍 Industry: Pharmaceutical

🏢 Company: AssistRx

🗣️ Languages: English

⏳ Experience: Minimum three years

🪄 Skills: Project ManagementData AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationWritten communication

Requirements:
  • Bachelor's degree (B.A.) from a four-year college or university or equivalent experience.
  • Minimum three years of experience in customer support or sales capacity.
  • Experience in the Pharmaceutical industry is essential.
  • Experience working with Pharmaceutical Brand Teams is required.
  • Project Management, HUB Operations, Specialty Pharmacy Operations, or Account Management experience is strongly desired.
  • Technical skills are a must.
Responsibilities:
  • Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations.
  • Establishes and maintains a role as advisor to clients and colleagues.
  • Presents new ideas and innovations to clients to upsell and enhance their products and services.
  • Researches high-level solutions for the clients.
  • Develops relationships through regular meetings to review service quality and ensure maximum benefit from services.
  • Works with Client Services to solve complex support issues.
  • Manages the delivery of recommended services to achieve client satisfaction.
  • Determines effective problem resolution methods utilizing internal resources.
  • Serves as the primary point of contact for sales and service.
  • Participates in client quarterly reviews and annual Plan Of Action meetings.
  • Plans milestones and tracks progress.
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🔥 Senior Strategic Account Manager - Remote - HUB and Pharma ( as a client
Posted 2024-10-16

📍 United States

🔍 Pharmaceutical

🏢 Company: AssistRx

  • Bachelor's degree (B. A.) from four-year college or university or equivalent experience.
  • Minimum three years of experience working in a customer support and/or sales capacity role.
  • Experience working for or in Pharma.
  • Experience working with Pharmaceutical Brand Teams is essential.
  • Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired.
  • Technical skills a must.

  • Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience.
  • Establish and maintain a role as advisor to clients and colleagues.
  • Present new ideas and innovations to client to upsell and enhance their products and services.
  • Research high-level solutions for the client.
  • Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
  • Works with Client Services to solve complex support issues effectively.
  • Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
  • Determines most effective method of problem resolution by utilizing internal resources when necessary.
  • Primary point of contact for sales and service.
  • Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed.
  • Plan milestones and track progress.

LeadershipProject ManagementBusiness DevelopmentData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentData analysisStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelWritten communication

Posted 2024-10-16
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