Technical Implementation Specialist - Customer Success(B2B SaaS)

View full description

Requirements:

• Experience working at a software company where you’ve used configuration (or no code builders) to develop solutions for customers.
• Experience working in manufacturing, life science, Medical devices, Automotive, Aerospace or similar environments, especially in operations, R&D, or quality.
• At least two years of Implementation, Sales Engineering, Customer Success, Support, or Integrations-focused Solution consulting experience.
• Bachelor's degree in Computer Science, Engineering, or a related field or experience to offset.
• Organised, with an ability to develop and execute complex plans throughout the implementation cycle of the client relationship.
• Team-oriented (we before me), collaborative, and comfortable working cross-functionally.
• Convincing and personable, strong verbal/written communication and presentation skills.

Responsibilities:

• Configure Unifize application for customer requirements.
• Build PDF templates as per the customer's requirement.
• Troubleshoot non-technical issues raised by the team.
• Report defects and follow up with the development team on progress.
• Implement solutions for customers by configuring the application.
• Answer customers’ support questions on the app and make configurational changes to processes as required.
• Undertake ad-hoc tasks or projects as required.
• Stay updated with product features and new releases.