Strategic Account Manager, Mid-Market

View full description

Requirements:

• Experience in the healthcare industry.
• Minimum of 3 years experience in account management focused in healthcare SaaS.
• Proven track record of maintaining and growing customer relationships.
• Bachelor’s degree in Business, Healthcare, or related field or equivalent work experience required.

Responsibilities:

• Serve as the primary liaison for our key accounts, building strong, long-term relationships from the C-suite to the key customer stakeholders and sponsors.
• Partner with the Sales team to understand the customer’s goals, reasons for partnering with Loyal, and expected outcomes of our partnership.
• Drive customer satisfaction and value realization by establishing a reporting cadence of KPIs.
• Collaborate with Loyal’s Product Analysts to align and deploy products complementing our customer’s strategic plan.
• Drive retention, renewal, and expansion opportunities for our customers.
• Support the development of the product roadmap based on customer feedback and market research.
• Build strong opportunity assessments based on customer feedback to ensure valuable product features.
• Partner with the development team to communicate direction and product priorities.