Customer Success & Market Development Manager

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Requirements:

• Proven track record in SaaS sales, with a minimum of 3 years of experience.
• Bachelor's degree or equivalent in a relevant field.
• Proficient in CRM software and other sales-related tools.
• Strong understanding of fundraising principles and practices, with experience in the UK nonprofit sector.
• Clear and concise communicator, both verbally and in writing, with strong interpersonal skills.

Responsibilities:

• Proactively identify and qualify high-potential nonprofits in the UK and Ireland that align with Donorbox's ideal customer profile.
• Develop and execute targeted outreach strategies (via email, phone, social media) to engage decision-makers at nonprofits.
• Cultivate strong relationships with potential customers, understanding their unique fundraising challenges and demonstrating how Donorbox can offer tailored solutions.
• Collaborate with internal teams (Support, Customer Success, Product) to ensure customer needs are met and issues are resolved promptly.
• Keep customers informed and engaged by communicating product updates and developments effectively.
• Support the Europe Growth Manager in procurement processes, respond to customer inquiries, and assist with organizing marketing activities (webinars, events, etc.).
• Represent Donorbox at partner events in the UK/Ireland, promoting our solutions to a wider audience.