Customer Success Manager - K12 School Districts (Maryland)

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Requirements:

• Bachelor's degree in a relevant field (e.g., Business, Healthcare, Education).
• 5+ years in customer success, preferably in the healthcare or education technology industry.
• Experience working with children in diverse socio-economic environments is strongly desired.
• Demonstrate cultural empathy for the diverse subgroups of students and families we serve in the school district.
• Strong verbal and written communication skills, and demonstrated ability to understand and convey information clearly.
• Demonstrated ability to follow through on commitments and scheduled events.
• Open to feedback and personal development.
• Able to exercise kindness, humility, tact, courtesy, and diplomacy when dealing with individuals at any level.
• Able to maintain confidentiality, exercise discretion, and professionally represent Hazel.
• Ability to work as a team player and adapt to change effectively.
• Understand the role of serving the school district and the student/community population.
• Able to work independently and work proactively to address customer needs.
• Experience with Gainsight a plus.

Responsibilities:

• Develop strong relationships with school partners, their healthcare needs, and their communities.
• Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement.
• Attend and facilitate strategic district-wide, school-specific, and community events.
• Ensure a high level of partner satisfaction.
• Play an active role in achieving our mission to increase access to care.
• Additional duties as assigned.