Global customer operations specialist

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Requirements:

• Alignment with company principles and ability to incorporate them into daily work.
• Degree in engineering, sciences, business administration, or a related field.
• More than 3 years of experience in consulting or similar roles.
• Proven experience in client-focused project management with a scalability and continuous improvement focus.
• Strong analytical skills and a data-driven mindset with experience in problem identification and solution proposal.
• Excellent communication and argumentation skills, with the ability to prioritize tasks effectively.
• Advanced knowledge of Tableau.
• Good command of English, both spoken and written.

Responsibilities:

• Work in multicultural environments and build trust to represent Customer Operations across departments and teams.
• Create flexible dynamics and tracking processes to assess the customer value proposition.
• Use data analysis skills to identify best practices and areas of improvement for customer experience projects.
• Take responsibility for coordinating global projects to implement enhancements that achieve area objectives.
• Communicate analyses and data clearly to decision-makers.
• Develop trusting relationships through exceptional communication and the ability to articulate opportunities and solutions.