Customer Support Representative German & Eng Speaker (Full Time Remote Europe)

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Requirements:

• Proficiency in using ticketing systems, particularly Hubspot.
• Basic understanding of cloud-based platforms and AI technologies.
• Familiarity with medical image analysis is a plus.
• Proficiency in English and German is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.

Responsibilities:

• Monitor and manage the ticketing system (Hubspot) independently.
• Triage and prioritize tickets based on urgency and impact.
• Resolve tickets efficiently and effectively within your scope of expertise.
• Serve as the primary point of contact for customer inquiries and support requests.
• Provide clear, concise, and friendly communication to customers.
• Keep customers informed about the status and resolution of their issues.
• Work closely with the Operations and Customer Success teams to ensure alignment.
• Document all customer interactions and resolutions accurately in the ticketing system.
• Participate in training sessions to stay updated on platform updates and new features.