Senior Consultant

Posted 2024-10-16

View full description

💎 Seniority level: Senior, 5+ years

📍 Location: United States

💸 Salary: $110,000 - $145,000 per year

🔍 Industry: Workforce Management Solutions

🏢 Company: Legion

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementAgileData AnalysisPeople ManagementProduct ManagementProject CoordinationProduct OperationsCross-functional Team LeadershipStrategyData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success.
Highly motivated, enthusiastic team player, driven by delighting customers.
Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust.
Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills.

Responsibilities:

Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions.
Manage multiple concurrent enterprise projects, leading all implementation project phases.
Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success.
Configure Legion products according to the solution blueprint.
Provide configuration reviews and configuration knowledge transfers to the customer.
Assist customers with software testing along with roll-out activities such as data loads and system initialization.
Deliver live customer training for areas such as training the trainer for administrators and store managers.
Lead and facilitate discussions and workshops with the customer.
Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.
Define, manage, and deliver on customer expectations throughout the implementation process.
Work with teams within Legion to ensure implementation timelines and support SLAs are met.
Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer.
Be familiar with compliance and labor laws and how they impact customers.
Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product.

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