Technical Account Manager - Majors & Enterprise (Central)

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Requirements:

• 3+ years of experience in technical customer-facing roles such as Technical Account Manager or Solutions Engineering.
• Strong understanding of cloud services, architectures, and security best practices.
• Preferred CSP level certifications such as Certified Solutions Architect or Certified DevOps Engineer.
• Familiarity with container technologies like Docker and Kubernetes.
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Proven track record of relationship-building with enterprise clients.
• Excellent communication and interpersonal skills.
• B.S. in Computer Science, Engineering, or equivalent experience.

Responsibilities:

• Provide customers with expert guidance on deployment and operational best practices.
• Serve as the primary liaison for technical questions or escalations.
• Contribute to workshops for maximizing customer value from the Wiz platform.
• Develop trusted advisor relationships with customer stakeholders.
• Help create Success Plans with critical goals and KPIs.
• Measure and report customer achievements against KPIs.
• Identify and resolve technical issues to maintain customer satisfaction.
• Advocate for customer needs across departments.
• Collaborate with Sales and Renewal teams to facilitate contract renewals.