Technical Account Manager - CEUR

View full description

Requirements:

• 3+ years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services).
• Strong understanding of cloud services, architectures, and security best practices, preferably with CSP level certifications.
• Familiarity with container technologies, specifically Docker and Kubernetes.
• Strong problem-solving skills to troubleshoot complex technical issues.
• Proven track record in building and maintaining relationships with enterprise clients.
• Excellent communication and interpersonal skills for engaging with various stakeholders.
• B.S. in Computer Science, Engineering, or equivalent experience.
• Fluent in both German and English.

Responsibilities:

• Provide customers with expert guidance on deployment and operational best practices.
• Serve as the primary Wiz liaison for technical questions or escalations.
• Contribute to workshops to help customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships with customer stakeholders.
• Help customers create Success Plans with critical goals and KPIs.
• Measure achievement of KPIs and report on them.
• Identify and resolve technical issues for high customer satisfaction.
• Collaborate with Engineering and Support to resolve escalations.
• Advocate for customer needs across departments.
• Manage account escalations effectively.
• Collaborate with Sales for contract renewals.
• Identify opportunities for expanding Wiz usage.