POS Deployment Specialist

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Requirements:

• I have knowledge of Point of Sale (POS) system configuration and deployment.
• I gained my knowledge through formal education, direct experience in deploying POS systems, or a combination of both.
• I have experience in the SaaS industry (nice to have).
• I have direct experience with MealSuite products (nice to have).
• I have project management experience (nice to have).
• I’m familiar with implementation best practices and customer training for SaaS solutions.
• I’m exceptional at managing multiple projects simultaneously and adapting to changing requirements.
• I get most excited about helping customers optimize technology for success.
• I’m extra passionate about providing top-tier customer service and ensuring smooth software implementations.
• I have a proven ability to collaborate across teams to deliver seamless implementation experiences.
• I’m willing to travel up to 80% of the time across the US and have a valid passport with no travel restrictions between Canada and the USA.
• I live near a major airport, making travel more convenient for frequent client visits.
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunities to express my ideas and build my leadership skills.

Responsibilities:

• On-Site Customer Consultation & Implementation (80% travel) – Work directly with new and existing customers across the US to consult on and implement MealSuite hardware, train on POS functionality, and customize configurations for optimal usage.
• Collaborative Teamwork – Partner with peers within the Implementation team and collaborate with Implementation Specialists during project kickoff calls, planning sessions, and implementation calls to ensure seamless execution.
• Tool & Process Development – Create and refine tools and systems to improve scalability in scoping and needs analysis processes for customers.
• Training Material Evolution – Work with the Manager, Customer Implementations, to enhance training materials and best practices, making them more interactive and easily understood by customers in the field.
• Customer Education & Support – Educate customers on MealSuite’s toolkit, capabilities, and best practices to streamline adoption and align customer expectations.