Technical Account Manager - Portugal

View full description

Requirements:

• Technical troubleshooting skills to resolve technical issues.
• Strong customer service and support abilities.
• Effective communication skills for clear stakeholder interactions.
• Problem-solving and critical thinking skills to analyze situations.
• Detail-oriented with strong organizational abilities.
• Experience in client engagement and relationship management.
• Skills in campaign planning, management, and optimization.
• Proficiency in data analysis and performance reporting.
• Ability to develop documentation and knowledge bases.
• Familiarity with AdTech platforms such as Ad Servers, DSPs, SSPs, and Exchanges.
• Knowledge of Chrome Developer Tools and web technologies including JavaScript, HTML, and CSS.
• Experience with Postman for API interactions and SQL for database querying.
• Ability to analyze network traffic using Charles Proxy.
• Understanding of HTTP(S) protocols and web traffic debugging.

Responsibilities:

• Troubleshoot and resolve issues across AdTech platforms, including ad servers, DSPs, SSPs, and ad exchanges.
• Facilitate smooth integrations between AdTech solutions and other systems.
• Support the lifecycle of digital ad campaigns from configuration to optimization.
• Utilize data analytics to diagnose campaign issues and enhance performance insights.
• Craft and update documentation and training materials for stakeholders.
• Ensure streamlined operation of AdTech systems with accurate ad delivery and tracking.
• Act as a consultant to clients on AdTech best practices.
• Maintain transparent communication with stakeholders, providing consistent updates.