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Technical Engagement Manager

Posted 2024-10-16

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💎 Seniority level: Manager, Minimum of 10 years

🔍 Industry: Data Analytics

⏳ Experience: Minimum of 10 years

🪄 Skills: Problem Solving

Requirements:
  • Bachelor's degree in business, technology, or a related field.
  • Deep understanding of data architecture principles, including data modeling, data integration, and data warehousing.
  • Proficiency in SQL and experience with distributed query engines like Presto, Trino, or Apache Spark.
  • Strong problem-solving skills and strategic thinking about business challenges.
  • Proven track record in managing customer engagements and delivering outcomes.
  • Excellent communication and interpersonal skills.
  • Experience with cloud platforms like AWS, Azure, or Google Cloud, and containerization technologies like Docker or Kubernetes is a plus.
  • Ability to thrive in a fast-paced, dynamic environment.
Responsibilities:
  • Establish trust and credibility by demonstrating Data & AI industry knowledge.
  • Build and nurture relationships with customer champions.
  • Provide technical guidance and best practices on Starburst products.
  • Support champions in navigating internal processes.
  • Address concerns from stakeholders and solicit feedback to enhance satisfaction.
  • Collaborate with sales teams to identify customer needs and opportunities.
  • Lead the scoping process for customer service requirements.
  • Drive adoption ensuring customers meet success criteria.
  • Partner with internal teams for service delivery.
  • Manage multiple engagements with timely and budget-friendly outcomes.
  • Serve as the primary contact for customers throughout the engagement.
  • Monitor KPIs to track engagement success.
  • Drive improvements in processes and methodologies.
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