Customer Experience Manager, Japan

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Requirements:

• Based in Tokyo, Japan.
• 5 years experience in project management, technical account management or client support or sales in technical environments.
• Highly organized, multitasker and with strong attention to detail.
• Initiative, drive, enthusiasm and entrepreneurial attitude.
• Excellent decision-making, critical thinking and problem-solving.
• Passion about listening, asking, understanding and communicating.
• Love for teamwork and learning.
• Computer literacy.
• Be comfortable dealing with a large amount of data and numbers.
• Fluency in English and Japanese.
• Knowledge or experience in the music industry is a plus.

Responsibilities:

• Delivering excellent services and results to clients.
• Understanding clients’ needs and finding optimal solutions.
• Discerning the technical capabilities of the tools and the team and translating them to clients.
• Transforming clients’ challenges into opportunities for growth.
• Creating better internal processes and leading changes.
• Developing creative solutions for existing and new clients.
• Business leads acquisition and cultivation.
• Looking after revenue growth in the Japanese market.