Head of Customer

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Requirements:

• 10-12 years of experience in sales, with a focus on SaaS/Customer Support/Sales/CRM.
• Experience selling marketing automation, CRM, email, or marketing analytics solutions is strongly preferred.
• Proven record of achieving 100%+ of sales quotas as an individual contributor.
• Experience managing sales teams, preferably in SMB SaaS.
• Experience with scaling sales in an SMB SaaS Customer Engagement startup from 10 million ARR to 50 million ARR.
• Passionate about training early career sales representatives.
• Ability to thrive in a startup environment with strong strategic and tactical execution skills.
• Proven capability to work cross-functionally with customer and internal teams.
• Excellent presentation, organization, and listening skills.
• Must be data-driven, analytical, and results-oriented through all stages of the sales cycle.

Responsibilities:

• Build a high performance customer team, including sales, success, and partnership.
• Ongoing coaching and development of the team including recruiting, on-boarding, and ongoing training, and culture-building.
• Oversee business strategies, processes, and best practices for the team to follow, setting target markets and establishing goals.
• Map the customer journey and determine channels to secure sales.
• Identify ways to innovate sales model, including product demonstrations and task automation.
• Monitor efficiency by building dashboards, analyzing customer data for buying/expansion/churn signals.
• Define and execute strategic plans and develop clear milestones for sales targets.
• Proactively adjust strategies to navigate market shifts and internal challenges.
• Lead the team with a forward-thinking approach, anticipating roadblocks and fostering adaptability.