Customer Success Associate

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Requirements:

• Demonstrable strong interpersonal skills, and ability to influence others.
• Continuous learning orientated.
• Able to balance priorities and meet personal and business targets within a fluctuating and demanding environment.
• Sound IT skills.
• Passion for working with early stage start-ups.
• Obsessive attention to detail.
• Can-do attitude and desire to learn.
• Work collaboratively with team members from different departments (sales, product, marketing).
• Interest in making the platform more intuitive and self-serve.
• Knowledge and/or experience of investment raising process (desired).
• Entrepreneurial mindset (desired).
• Interest in product development (desired).

Responsibilities:

• Responding to customer queries in a timely manner.
• Representing the interests of customers with a view to continually developing and enhancing the product.
• Building customer loyalty and reducing churn.
• Proactively keeping customers engaged and growing MRR via upgrades and referrals.
• Developing specialist knowledge and taking ownership over startup-specific topics (e.g., investment, co-founder splits, company structure, etc.).
• Continuously iterating processes to improve the customer experience.