Consultancy Manager

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Requirements:

• Extensive experience working as a billable Senior Consultant, preferably for a Managed Service Provider (MSP).
• People management experience.
• Proven ability to mentor and develop a team.
• Strong work prioritisation skills.
• Excellent documentation skills.
• Setting strategy and executing on these and ensuring they are suitably targeted and reported on.

Responsibilities:

• Management, mentoring and development of a team of Professional Services and Project Management Consultants and associated support staff.
• Ensuring the well-being of Consultancy Team and providing support where required.
• Work with our management teams to ensure we are delivering services as cost effective as possible.
• Setting strategy and executing against agreed goals.
• Defining training requirements based on future pipeline as agreed with the Solutions Team.
• Ensuring the correct resource is utilised in the most effective manner across the projects to be delivered.
• Supporting with the selection and management of third-party resources involved in the delivery of projects.
• Manage customer and partner escalations when raised. Ensure the outcome of the escalation meets the customer / partner expectation and is also agreed with the Consultant where required.
• Reporting and presenting.
• Supporting on client engagements where required.
• Perform Consultancy work up to 50% of the billable week initially with a view to reducing this depending on the management requirements.
• RFP/ITT/RFI/SOW/HLD/LLD peer review and occasionally contributing.
• Working with solution architecture on designing solutions / architecture / designing packaged services.
• Working with internal senior stakeholders.
• Working with key vendors to ensure the Consultancy Team have access to the latest releases and features of the vendors’ products.
• Ensuring the Consultancy Team have the correct vendor accreditation as agreed with both the Solutions Team and Partner Management.
• Perform ad-hoc administrative tasks as directed by Line Manager.
• Undertake any other ad hoc duties as required, which are deemed necessary to assist with the needs of the company.