Senior Technical Writer

Posted 3 months agoViewed

💎 Seniority level: Senior, 4+ years

📍 Location: USA

💸 Salary: $175,100 - $206,000 per year

🔍 Industry: Cryptocurrency, Developer Tools

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: Software DevelopmentJavaRubyTypeScriptGoNext.jsDocumentation

4+ years of Technical Writing experience.
An owner mindset with the ability to succeed in a fast-paced environment.
Ability to come up to speed quickly on new product areas and write great documentation for new and intermediate developers.
Ability to identify content gaps and opportunities across our suite of products to drive adoption and engagement.
Adept at communicating technical concepts clearly and precisely, without jargon.
A background in software development and comfortable working with Ruby, Go, Typescript, Node, Java, or Next.js.
Experience writing about frontend and backend languages, and ideally also onchain languages (eg: Solidity).

Document new products, features, and APIs.
Create quickstart guides, including content that showcases how to use multiple products in our suite of developer tools together to enable common use cases.
Document standards, guidelines, and best practices for other teams to follow.
Improve content quality across core documentation to drive activation and usage through curation and content performance analysis.
Push Coinbase and the industry forward by dreaming up and implementing new ways to deliver, author, analyze, and interact with technical content.

Posted 9 days ago

📍 Chicago, IL or St. Louis, MO

🧭 Full-Time

🔍 Software

3–5+ years of experience creating software documentation, including online help and release notes.
Proficiency with tools like MadCap Flare/Central, Azure DevOps, Jira, SnagIt, and Confluence.
Strong writing, grammar, and organizational skills, with attention to detail.
Experience working in a SAFe Agile environment.
Bonus: Experience with in-product training platforms like WalkMe or Pendo and creating content for healthcare, education, or financial software.

Create online help, release notes, and in-product walkthrough guides.
Partner with Engineering and UI/UX teams to craft intuitive UI text.
Continuously improve and update existing documentation to enhance usability.
Manage multiple documentation projects, meeting deadlines and adapting to urgent needs.
Mentor teammates and contribute to the development of internal processes.
Develop and publish customer-facing documentation for software applications.
Interpret technical requirements and user stories into clear, concise content.
Collaborate with subject matter experts and cross-functional teams to gather input.
Apply single-sourcing strategies to maximize content efficiency.
Use tools like MadCap Flare to publish, test, and troubleshoot help projects.
Contribute to the team by offering ideas for process improvements and content innovation.

AgileJiraDocumentationConfluence

Posted 9 days ago

🔧 Requirements