- Partner with district and school clients to provide onboarding, implementation support, and ongoing technical assistance.
- Serve as a tech support partner to internal teams.
- Develop and manage project workplans for activity creation and QA/QC in JIRA.
- Create and maintain internal and external knowledge base articles.
- Conduct systematic QA/QC of learning activities to ensure pedagogical accuracy.
- Perform active prompt experiments and iterations using tools like Claude Code.
- Build and maintain dashboards surfacing CX and product-quality metrics.
- Synthesize qualitative support data and user feedback using AI tools.
- Design and execute analyses to answer structured questions from leadership.
Project ManagementBusiness IntelligenceData Analysis+5 more