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The Ellison Hotel

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🔥 Customer Support Specialist / Live Chat Agent - The Ellison Hotel
Posted 2024-11-22

📍 United States

🔍 Hospitality

  • High school diploma or equivalent; degree in hospitality or customer service related field preferred.
  • Proven experience in a customer service or support role, preferably in a remote setting.
  • Excellent written communication skills with a professional tone.
  • Strong problem-solving skills and the ability to work independently.
  • Familiarity with live chat software and CRM tools is a plus.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Passion for customer service and a commitment to exceeding guest expectations.

  • Provide prompt and professional responses to guest inquiries via live chat.
  • Assist guests with reservation modifications and cancellations.
  • Resolve customer complaints and issues with empathy and effective problem-solving strategies.
  • Provide information about hotel services, policies, and local attractions.
  • Document guest interactions and maintain accurate records in the system.
  • Work collaboratively with other departments to ensure guest satisfaction.
  • Stay informed about hotel promotions and offerings to effectively assist guests.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-22
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🔥 Front Office Manager / Office Administrator - USA REMOTE
Posted 2024-11-22

📍 United States

🔍 Hospitality

  • High school diploma or equivalent; degree in hospitality management or related field preferred.
  • Minimum of 3 years of experience in front office management or hospitality administration.
  • Strong leadership and team management skills.
  • Exceptional communication and interpersonal abilities.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Excellent organizational skills and attention to detail.
  • Ability to handle multiple tasks effectively in a fast-paced environment.

  • Manage and supervise front office operations including guest check-in/check-out processes.
  • Oversee the booking and reservation systems, ensuring accuracy and efficiency.
  • Handle guest inquiries, concerns, and complaints with professionalism and care.
  • Coordinate administrative tasks, including scheduling, inventory management, and reporting.
  • Support training and onboarding of front office staff.
  • Implement and maintain operational policies and procedures to enhance guest satisfaction.
  • Collaborate with other departments to promote synergy and improve service.

LeadershipCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsMicrosoft Office Suite

Posted 2024-11-22
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