English and Romanian Speaking Support Associate
Company:Wolt
- Handle customer, courier, and merchant inquiries through live chat, phone, and email support.
- Resolve escalations, operational issues, and time-sensitive cases.
- Support multiple Wolt markets, countries, user types, and ticket flows according to business and queue needs.
- Maintain a high-quality customer experience using empathy, clear communication, and Wolt's tone of voice.
- Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines.
- Use support platforms, communication channels, knowledge bases, and operational tools simultaneously.
- Stay up to date with new processes, market changes, training materials, and internal updates.
